OrderPaperToday – The Nigeria Communications Commission (NCC) has said over one million telecoms subscribers have activated the Do-Not-Disturb short code in a period of about two months.
This the Commission said, is an indication of the speedy embrace of its consumers’ priority focus being driven by Year of the Nigerian Telecom Consumer campaign it is currently running for the year 2017.
This disclosure was made by the Executive Vice Chairman of the NCC, Prof. Umar Danbatta at the Lagos Flag Off of the NCC’s 2017 Year of the Nigerian Telecom Consumer Campaign which held on May 17, 2017 at Ikeja, Lagos.
Danbatta who said more subscribers have also engaged with the NCC’s 622 toll-free lines to resolve their complaints in the same period, stated that “in 2017, and even beyond, the Consumer will be our focus. NCC intends to inform and educate the consumer with the sole intent of protecting and empowering them to make the right decisions.
“As a regulator, NCC has the mandate to ensure all its key stakeholders are protected and their interests balanced in an atmosphere of fairness, transparency and within the framework of the NCA 2003 and other subsidiary legislations.”
According to the NCC boss, the consumer-centric focus for 2017 issued from the Commission’s 8-point agenda, saying “the Consumers are therefore at the core of the 8-Point Agenda and the regulatory activities of the NCC. In this regard, the Consumer Affairs Bureau of the Commission has the mandate ‘to ensure the protection of the rights, privileges and interests of telecommunications consumers, including the physically challenged groups through adequate information dissemination programmes; as well as effective policies and strategies that promote effective and efficient telecoms service delivery.”
He said further that “in its determination to ensure that the Consumer experiences improved Quality of Service in the year and beyond, the Commission is implementing measures to ensure Drop Call Rate reduces and meets its industry benchmark of less than one percent (<1% DCR) target.
“The Commission is closely monitoring, tracking and reviewing the Key Performance Indicators (KPIs) of operators by the Network Integrity and Technical Standards Department. Greater efforts would also be put in place for compliance monitoring and enforcement of set standards. The Commission will also enlighten consumers about the environmental impact of telecom infrastructure.”
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