In its commitment to the Nigerian market, customer experience management services provider, iSON BPO, has embarked on an intensive recruitment of Nigerian youths to fill its new call centers and skill development facilities in some states in Nigeria.
The new calls centres located in Oyo, Ogun and Kwara States will increase the company’s staff strength pan-Nigeria to over 4,000, thereby making it one of the highest employment generating establishments in the country.
The iSON Group Chief Executive Officer, Pravin Kumar, said as part of their core strategy, they have invested in developing state-of-the-art infrastructure and empowering local talents to foster a better future for the African continent.
“Through our centers, we are creating large scale employment directly in Nigeria and engendering indirect local employment opportunities as well. We believe so much in promoting local expertise that we do not outsource work outside of Africa.”
He said the high- tech call centers will serve the growing clientele that iSON has in Nigeria, with the twin benefits of up skilling talents in the best and contemporary methods available in customer service delivery globally, through its skills development centers.
“It is noteworthy that while many organizations are downsizing in Nigeria, iSON BPO is actively engaged in up skilling and creating additional capacity thereby boosting the economy in many ways. ISON BPO is a subsidiary of the iSON Group, providing analytics, customer experience management, voice process solutions and CRM process solutions. The BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other Knowledge Process Outsourcing (KPO) services through local presence to grow customers’ businesses.
The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil & Gas, Media, Banking, Financial and Insurance Services. Throughout the countries in which they operate, iSON focuses on employee training and capacity development, which in turn enables them to maintain leadership in their customer service offerings.