Eko Disco assures customers of improved service delivery

EKEDC Building

Eko Electricity Distribution Company ( EKEDC) has said that the newly introduced Service Reflective Tariff (SRT) which took effect from September 1 is to the benefit of the customers as it will bring about the desired growth in the sector.

This was disclosed to journalists by the General Manager, Corporate Communications of the Company, Godwin Idemudia who reiterated the importance of the Service Reflective Tariff to the growth of the Electricity ecosystem.

He said: “We understand the economic impact of the pandemic is still, but there will never be a good time for the implementation of the new tariff.” He assured that the tariff review is aimed at bringing improvements to the quality of service EKEDC provides.

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Explaining further, he stated that with the new service reflective tariff regime, customers have been grouped into five service bands depicting the quantity and quality of supply they receive. Customers on

Band A will receive an average 20 hours per day, Band B customers will receive a minimum of 16 hours per day, Band C customers will receive a minimum of 12 hours per day while Bands D and E will receive a minimum 8 and 4 hours a day”.

The Disco also allays the fears of customers within the D and E-service bands that the implementation of the service reflective tariff regime is temporarily frozen and the existing tariff will continue until the Company improves their supply hours as investments are being made to ensure that is achieved.

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